Terms of service

 

1. PARTIES AND ACCEPTANCE GENERAL CONDITIONS

On the one hand, the supplier of the products, FLOORBALL SHOP SPAIN SL (hereinafter, “FLOORBALL SHOP”), B87593513 and registered office at streetDaoiz y Velarde, 12, 28280, El Escorial, Madrid, Spain, telephone number +34 632911791 and email address orders@PadelPROShop.com,(hereinafter also the provider), being the owner of the website www.PadelPROShop.com, exposes the contractual document that will govern the contracting of products through the reviewed website.

And on the other hand, the User – Client (hereinafter the User), registered on the website using a username and password, over which it has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

They acceptthis document, and implies that the user:

• You have read, understand and understand what is stated here.

• That assumes all the obligations set forth herein.

• That you have read and accept thesegeneral contract conditionsfrom the moment you purchase any product offered.

This document can be printed and stored by Users. The provider makes the email address available to them.orders@PadelPROShop.comto raise any questions about these conditions.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website.

The provider reserves the right to unilaterally modify these General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, these general conditions must be consulted before purchasing the products.

It is advisable that you keep a copy of the data contained in the purchased products. FLOORBALL SHOP is not responsible for any loss of data, files or any damage resulting from a backup failure on the part of the data owner.

The provider is not responsible for the consequences that may result from improper use of the products for sale on the website.

The civil liability of FLOORBALL SHOP for the products supplied is limited to the amount thereof, the user renounces claiming any liability from the provider for any reason in any case of dissatisfaction with the products purchased on the website www.PadelPROShop.com, as well as possible failures, slow access or errors in accessing the website, including loss of data or other types of information that may exist on the computer or Red of the user who accesses the website.

2. OBJECT OF THE CONTRACT

2.1 Scope of application: The purpose of this contract is to regulate the contractual purchase-sale relationship born between the provider and the user at the time the user accepts these purchase conditions during the online contracting process by checking the corresponding box. These general conditions will apply from the day the order is placed.

The contractual sales relationship involves the delivery, in exchange for a specific price publicly displayed through the website, of a specific product.

2.2 Application territory: The virtual store of www.PadelPROShop.com is active all over the world.

2.3 Capacity to contract: In order to place an order you must be of legal age and have the capacity to contract.

2.4 Customer acceptance: Validation of an order through the website is carried out by email and also implies automatic acceptance of the general conditions. These conditions are available on the website www.PadelPROShop.com or, if you wish and request, we can make it available to you by email to the address indicated above.

3. PRICES

All prices shown on the FLOORBALL SHOP website, at www.PadelPROShop.com, include VAT in accordance with current legislation. If the order is to be sent to a delivery address outside the European Union, please note that VAT will be deducted when you make the purchase, or before, depending on the country to which the product is to be delivered. Please note: If the order is to be sent to a delivery address outside the EU, it may be subject to import duties and taxes, which must be paid when the shipment reaches the delivery address. The CUSTOMER will be responsible for paying these amounts corresponding to import duties and taxes. It should be noted that FLOORBALL SHOP does not have Control about these surcharges. FLOORBALL SHOP recommends obtaining more information from the Customs Service.

The prices of our products are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We will not be liable to you or any third party for any modification, price change. The price change will not affect previously placed orders.

4. PLACING THE ORDER

FLOORBALL SHOP has the right to change prices and correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may force FLOORBALL SHOP to cancel the purchase and return the amount paid in the best way possible. This operation can be done at any time. Orders placed in the name of another person without their consent will be reported to the competent authorities.

Placing the order may be subject to identification and registration on the website using name and users.

It is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:

1. Choose the product by clicking “add to cart”, and it will be automatically added to the “cart”.
2. If you want to add more products, you will have the option to add those products. If you have added one that you did not want by mistake, you must click on the option to remove it from the shopping cart.
3. chosen/S the product/sS, You must click on the “go to checkout” tab to make the purchase. By clicking on this option, the purchase confirmation will appear (summary of the order placed).  You will have to register and provide personal and product delivery information. As well as choosing carrier and payment method. Some payment methods are conditional on a plus in the final price.
4. You must accept by checking the boxes.Privacy Policy and these General Purchase Conditions. Once this is completed, you will be given the option to continue with the payment where the Shape payment.
5. Once the order is completed, you will receive an order confirmation email at the indicated email address.

The provider's contracting platform will inform the user, once the contracting procedure is completed, via email regarding all the characteristics, price, methods of transportation, contracting date and delivery estimate of the purchased product. Please check your email inbox for spam and junk mail controls and always check that delivery and personal details are correct.

If there is any type of error in the address indicated or in any other point of the order, you must notify it immediately to the email address that will appear on the website to proceed to correct this error.

If you have any questions, you can contact our Customer Service through any of the methods provided on the website. FLOORBALL SHOP will provide Customer Service Shape FREE via our email Contact orders@PadelPROShop.comIf you choose another alternative means of communication, you will have to bear its own cost. FLOORBALL SHOP makes telephones available in Spain subject to the cost of your telephone operator.

 

5. RIGHT OF WITHDRAWAL

As provided by the Consumer Code (Legislative Decree 206/2005), you can return purchased products within 14 days of delivery of your purchase. The products must be returned undamaged and properly packaged in their original packaging along with the warranty. In this case, it will be the customer who will assume the return shipping costs.

Send us an email tochanges@PadelPROShop.comand we will provide you with instructions for returning the product. If you cannot contact the company by phone/whatsapp at +34632911791.

This right applies only in the event that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to return an order, they must contact Contact with FLOORBALL SHOP in order to obtain an address to ship the merchandise. If an item is damaged in transit, FLOORBALL SHOP must be contacted within 14 days for compensation information.

You must return the product with all the elements with which it was delivered, without damage or Brands of wear and tear of any kind, and that does not denote inappropriate use of the property or different from its own nature to the address that we have provided.

Please note that repairs/replacements will be charged in the following cases, even during the warranty period:

• Failures or damage caused by improper use or neglect (bumps, dents, crushes, etc.).
• Failures or damage caused by unjustifiable repair or modification.
• Failure or damage caused by fire or water, or a natural disaster such as an earthquake.
• Cosmetic changes that occur during normal wear and tear and aging.
• In case the store and date of purchase are not indicated in the warranty, or this information has been rewritten.
• If the warranty is not properly presented along with the product.

This warranty assures you that you can receive a free replacement in accordance with the terms set forth herein and within the stated term, and may not restrict any legal rights of the customer.

 

6. CONFIRMATION

Once we have received your order, we will send you a confirmation to the email address. Therefore, it is important that you indicate your real email address when placing the order. Please save this email so you can contact customer service if you need to. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

 

7. PAYMENT

Orders you place in our e-store can be paid by:

• Credit card.
• PayPal.
• Bank transfer.

If you want to use the bank transfer payment method, please contact Contact with our Customer Service by emailorders@PadelPROShop.com or by calling the phone number +34632911791.

We guarantee high standards of payment security, your personal data will be protected from unauthorized access.

 

8. PERSONAL INFORMATION

When you make a purchase, FLOORBALL SHOP will save some of your data to complete your purchase. FLOORBALL SHOP treats all personal information confidentially. You have the right to request access to your data and if they contain errors you can make the necessary changes or delete them. FLOORBALL SHOP may also use cookies to, for example, improve your experience on the website. You can obtain more information about how FLOORBALL SHOP uses your personal data in the privacy policy that governs the website,

 

9. PRODUCT

FLOORBALL SHOP has the right to adjust prices, add additional costs and change product information such as product images and offers without prior notice. The available product images and information texts reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all images accurately reflect the true appearance of the products. Images may vary depending on your computer's color settings. All images should be considered illustrations only and do not guarantee appearance or features.

The products offered on the website correspond to Material sport, being able to offer different products in the future.

 

10. APPLICABLE WARRANTIES AND AFTER-SALES SERVICES

10.1 Warranty: All products have a mandatory warranty period of 3 years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, as well as Royal Decree-Law 7/2021, of April 27, on the transposition of European Union directives on matters of competition, prevention of money laundering, credit institutions, telecommunications, tax measures, prevention and repair of environmental damage, posting of workers in the provision of transnational services and consumer protection, except in exceptional cases in which it may be of different duration. In cases of Material sports, footwear and Padel Clothing sports, the guarantee is governed by the period set by the manufacturer of said object, FLOORBALL SHOP not being the one who sets the guarantee periods. The minimum period marked by the manufacturer is two months, this being increased in certain situations. If in doubt you can contact FLOORBALL SHOP via email or WhatsApp +34632911791.

In the event that the Warranty Law establishes that the product must be sent to the manufacturer to manage said warranty, the FLOORBALL SHOP team will tell you how to proceed via email or WhatsApp +34632911791.

10.2 Defective products:In case of defective product,FLOORBALL SHOP must proceed with the repair, replacement, price reduction or termination of the contract (as applicable), procedures that will be free of charge for the user. FLOORBALL SHOP must be responsible for any lack of conformity that appears within a period set from delivery, as long as it informs FLOORBALL SHOP of the lack of conformity within a period of two months from when it became aware of it.  Regarding the return due to an error in the order by FLOORBALL SHOP, when the product does not correspond to the order, due to an error attributable to FLOORBALL SHOP, the user must notify the company by email as soon as possible; FLOORBALL SHOP will bear the costs of collecting the product sent in error and delivering the product corresponding to the order placed.

10.3 Cases of warranty cancellation:The guarantee does not apply in the following cases:

• Deterioration created by adaptations, adjustments or modifications made to a product without written agreement with the manufacturer,
• Expenses related to maintenance, repair or replacement of parts due to normal wear,
• Breakdowns and deterioration of Padel Accessories,
• Deterioration created by misuse of the product, inappropriate use, failure to comply with the instructions for use regarding its use and maintenance or improper installation,
• Damage generated by non-accredited persons or the user,
• Damage caused by accidents, lightning, floods, fires or any other external cause that is not the responsibility of FLOORBALL SHOP.
• Use of the product outside the family and private framework, for example, in the use Professional intensive.
• Products already repaired by Repair Services other than FLOORBALL SHOP.

10.4 Replacement of an irreparable product:In the event that the product is considered irreparable, cannot be repaired or the cost of the repair is disproportionate to its value, it will be replaced with another product exactly the same. If the latter is not possible, we will offer you a product with identical characteristics.

The replacement of your product will conclude your sales contract and warranty extensions if any, since when purchasing your new product you will benefit from a new contract as it is a new purchase.

10.5 Warranty terms:The periods that are distinguished in current legislation for general products are:

• Period from its acquisition (in the case of having made the purchase in person) or possession (in the case of having made an online purchase) up to two years. Unless proven otherwise, it will be presumed that any lack of conformity that manifests itself in the two years following the delivery of the good already existed when the good was delivered.
• Period from 2 years to 3 years of its acquisition (in the case of having made an in-person purchase) or possession (in the case of having made an online purchase). After the first period has passed, the seller may require the consumer to demonstrate that the failure existed originally.

No more than two months should pass between the customer experiencing a problem with their product and notifying FLOORBALL SHOP, otherwise the product loses its warranty.

 

11. DELIVERY AND CANCELLATIONS

FLOORBALL SHOP ships worldwide. Deliveries are made in collaboration with different delivery companies. The delivery time will depend on the company in charge of making the delivery. When choosing a company, the corresponding time will appear, depending on the delivery company; this may be subject to an additional cost. For national shipments the deadline will be 24 to 48 hours, EU shipments 2 to 3 days and international shipments outside the EU 5 to 7 days. FLOORBALL SHOP is not responsible if these deadlines are not met, they are indicative deadlines.

Delivery will be made to the address provided by the client. If the client cannot be contacted due to absence at home, the delivery will be attempted again the next business day.

You have the right to cancel purchases and return the delivered merchandise by contacting Contact with the FLOORBALL SHOP customer service by email to the address mentioned at the top of these general contract conditions, within a maximum period of 30 days from the date of receipt of the merchandise, provided that the merchandise has not been unpacked and is in the same condition in which it was received. However, the customer will be responsible for the risk of transporting the merchandise returned to FLOORBALL SHOP.

In cases where the CUSTOMER believes that the delivery is delayed so much that he no longer wishes to receive the order, it is his responsibility to cancel said order. In cases where the order has been shipped, the customer is obliged to receive said order. The cancellation is not valid until the customer has confirmed it with FLOORBALL SHOP, either by email or by phone. If a product has been discontinued, FLOORBALL SHOP has the right to cancel the purchase and refund the amount paid to the customer. FLOORBALL SHOP will notify the customer of any replacement or equivalent product if available.

 

12. PRODUCT AVAILABILITY:

There may be occasions when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, FLOORBALL SHOP staff will contact you. Contact with you to give you a choice between the following options:

a) choosing an alternative product, with similar characteristics to the product to be replaced;

b) communication of its availability, in case you prefer to wait for said product to be available in the store again.

If you decline our suggestions, the order related to these products will be canceled and any sum you may have paid for them will be returned to you.

 

 

13. CLAIM CONDITIONS

 

It is important that the customer carefully checks the products when receiving the shipment in order to verify that the products are not damaged and are correct. If your product is damaged during transport, whether visible or hidden, you must report this to the transport company as soon as possible. If upon receiving your item you notice that it is damaged or does not match the one you ordered, you should also contact Contact with us within a maximum period of 30 days from the date of receipt of the product.

 

All complaints must be directed to our customer service through our contact form. Contact which you will find on the page Contact, via email orders@PadelPROShop.like or phone Móvil+34 632911791. Provide us with the order number and the reason for your claim and we will contact you. Contact with you as soon as possible. Do the same in the case of returns. Defective products returned to FLOORBALL SHOP must be treated as if they were not defective. It is extremely important that for all returns the product is packaged in such a way Shape that cannot be damaged during transportation.

 

FLOORBALL SHOP has the right to replace defective products with other products of the same model. If the item is discontinued, the customer will receive a refund of the full amount paid. In the event that no errors or faults are found in the returned product, FLOORBALL SHOP will resend the product to the customer.

 

 

14. RESPONSIBILITY

 

FLOORBALL SHOP's liability for errors in delivery is limited to the conditions of sale in force. FLOORBALL SHOP assumes no direct or indirect liability, for example, but not limited to, incompatibility, delays in delivery, downtime, loss of data, additional work or other financial damages.

 

 

15. FORCE MAJEURE

 

FLOORBALL SHOP will be exempt from liability for damages and other penalties if the performance of the contract is prevented, hindered or delayed by circumstances beyond our control. Control. Release factors to be taken into account should include government intervention, new/amended legislation, statelessness, war, fire, flood, labor unrest, bans, restrictions, sabotage, poor transport or weather conditions or non-delivery by suppliers, and the company's exposure to criminal activity affecting its activities.

 

 

16. INTELLECTUAL PROPERTY RIGHTS

 

All intellectual property rights, such as Brands commercial and copyright, which appear on the website and in the Material published, are the property of FLOORBALL SHOP or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content, in whole or in part, for purposes other than personal, non-commercial use, is prohibited without the permission of FLOORBALL SHOP.

 

 

17. FRAUD

 

All fraud will be reported to the authorities and FLOORBALL SHOP reserves the right to cancel the purchase if there is any suspicion of it.

 

 

18. TERMINATION

 

FLOORBALL SHOP reserves the right to terminate your account and/or prohibit you from using its website www.PadelPROShop.com at its sole discretion. This may occur if, for example, FLOORBALL SHOP suspects that you have breached these Terms of Use. This termination may be made without prior notice.

 

19. MODIFICATIONS

 

FLOORBALL SHOP may revise these Terms of Use from time to time. Whenever you place an order with us, you will be subject to the general conditions in force at the time of formalizing the contract between you and FLOORBALL SHOP. Therefore, you should periodically visit this page to review the current conditions to which you are subject.

 

 

20. NULLITY AND INEFFECTIVENESS OF THE CLAUSES

 

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, the General Conditions subsisting in everything else, with such provision, or the part of it that is affected, not included.

 

 

21. APPLICABLE LAW AND JURISDICTION

 

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services that are the subject of these Conditions, to the Courts and Tribunals of the domicile of the provider (if a legal entity) or the user (if a natural person).

In the event that the user resides outside of Spain, the provider and the user expressly renounce any other forum, submitting to the Courts and Tribunals of the city of Madrid, Spain.

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=ES