Shipping policy

FLOORBALL SHOP ships worldwide. Deliveries are made in collaboration with different delivery companies. The delivery time will depend on the company in charge of making the delivery. When choosing a company, the corresponding time will appear, depending on the delivery company; this may be subject to an additional cost. For national shipments the deadline will be 24 to 48 hours, EU shipments 2 to 3 days and international shipments outside the EU 5 to 7 days. FLOORBALL SHOP is not responsible if these deadlines are not met, they are indicative deadlines.

Delivery will be made to the address provided by the client. If the client cannot be contacted due to absence at home, the delivery will be attempted again the next business day.

You have the right to cancel purchases and return the delivered merchandise by contacting Contact with the FLOORBALL SHOP customer service by email to the address mentioned at the top of these general contract conditions, within a maximum period of 30 days from the date of receipt of the merchandise, provided that the merchandise has not been unpacked and is in the same condition in which it was received. However, the customer will be responsible for the risk of transporting the merchandise returned to FLOORBALL SHOP.

In cases where the CUSTOMER believes that the delivery is delayed so much that he no longer wishes to receive the order, it is his responsibility to cancel said order. In cases where the order has been shipped, the customer is obliged to receive said order. The cancellation is not valid until the customer has confirmed it with FLOORBALL SHOP, either by email or by phone. If a product has been discontinued, FLOORBALL SHOP has the right to cancel the purchase and refund the amount paid to the customer. FLOORBALL SHOP will notify the customer of any replacement or equivalent product if available.